DC Site Services Ltd - Terms and Conditions - Definitions

Unless expressly stated otherwise the following definitions shall apply to the terms used in these terms and conditions:

(1) DC Site Services Ltd whose principal place of business is at Belmont, Wycombe, Road Studley Green, High Wycombe, Bucks, HP14 3XB, United Kingdom. Registered in England & Wales, Cardiff 28 May 1993. Company No. 2821530 (hereinafter referred to as "DCSS").
(2) Applications are processed online via the DCSS instance of the “Personnel, Application, Administration and Management” software developed and released by Hotbox Studios Ltd (hereinafter referred to as "DCSS PAAM").
(3) When working with DCSS all employees must sign-in at the DCSS onsite office by the event specific sign-in time and date as specified by the event info within DCSS PAAM. The Event Specific Sign-In time and Date hereinafter referred to as "ESSID".
(4) Following application via DCSS PAAM and after paying a deposit; if you are offered a position via DCSS PAAM you wish to accept you must confirm this via the confirm function within your DCSS PAAM account (hereinafter referred to as "CONFIRM"; "CONFIRMED"; "CONFIRMATION").
(5) Following application via DCSS PAAM and after paying a deposit; if you are offered a position via DCSS PAAM you wish to reject you must cancel this both in writing (post and/or email) and by cancelling the position via the cancel function within your DCSS PAAM account (hereinafter referred to as "CANCEL" "CANCELLED"; "CANCELLATION"; "CANCELLING").

DC Site Services Ltd - Terms and Conditions - General

If you have any queries regarding the DCSS Terms and Conditions you are advised to contact DCSS in writing before submitting your application and paying your deposit.

By completing and submitting an application you are agreeing to abide by the DCSS:

1. Terms and Conditions;
2. Code of Conduct;
3. Policies and Procedures;
4. Client Rules and Regulations.

By completing and submitting an application you are agreeing to the submission of your email address to the DCSS newsletter and DCSS PAAM newsletter.

By completing and submitting an application you are agreeing that any photographs; video; sound recordings taken of you or by you may be used by DCSS and the clients of DCSS for any promotional purposes.

By completing and submitting an application you are agreeing that for the safety of the general public prior to arrival onsite your personal details may be passed to the police to allow for a Police National Computer (PNC) check to be performed.

By completing and submitting an application you are agreeing that if your performance is deemed less than satisfactory by DCSS; you will be blacklisted thus unable to apply for further positions with DCSS and that this information may be passed to the festival promoter and/or event organiser and via the festival promoter and/or event organiser to their suppliers, contractors and other promoters and/or event organisers.

When working as an employee of DCSS you are working under a temporary employment contract. The specifics of positions with DCSS vary dependent on the event and role. The initial briefing and training sessions at each event form part of your temporary employment contract, as does your agreement to work with DCSS for the duration of the event. Any failure on the employee's part to meet with their terms of employment; the DCSS Terms and Conditions; the DCSS Code of Conduct; the DCSS Policies and Procedures; DCSS Client’s Rules and Regulations; will result in forfeit of any remuneration and deposit paid; the requirement to pay any costs to DCSS that may have been incurred; and in the employee being blacklisted from future events.

DC Site Services Ltd - Terms and Conditions - Deposits

Paying a deposit does not CONFIRM your position at an event; applications are assessed and positions offered after a deposit has been paid.

Part or all of your deposit may be withheld if you:

1. Do not complete any shift allocated to you;
2. Lose any uniform and/or equipment allocated to you;
3. Miss your onsite briefing/s;
4. Do not sign in onsite by the ESSID and do not CANCEL at least 20 calendar days* prior to the ESSID**.
5. Breach the DCSS Terms & Conditions;
6. Breach the DCSS Policies & Procedures;
7. Breach the DCSS Code of Conduct;
8. Breach any DCSS Client Rules and Regulations.

*For example, 20 calendar days prior to 20:00 on the 25th January would be 20:00 on the 5th January.

**Exceptions are made for extenuating circumstances such as illness where a written statement from a doctor can be provided; in such cases you must still CANCEL prior to the ESSID.

You must either CONFIRM or CANCEL each position offered at least 20 calendar days prior to the ESSID. If you neither CONFIRM nor CANCEL at least 20 calendar days prior to the ESSID we will take this as an oversight on your part and you will be grouped with thus treated as all other CONFIRMED applicants.

Example a) if you neither CONFIRM nor CANCEL at least 20 calendar days prior to the ESSID; then CANCEL within 20 calendar days of the ESSID; your deposit will be withheld and you will be blacklisted from future events.

Example b) if you neither CONFIRM nor CANCEL and do not sign in onsite by the ESSID your deposit will be withheld and you will be blacklisted from future events.

If you apply to work at an event where the ESSID is less than 20 days away you will be grouped with thus treated as all other CONFIRMED applicants.

E.g. if you apply to work at an event where the ESSID is less than 20 days away then either CANCEL or neither CONFIRM nor CANCEL and do not sign in onsite by the ESSID; your deposit will be withheld and you will be blacklisted from future events.

Deposits are returned in October via cheque or BACS; made payable to the account holder from which the deposit was originally received; posted to the address within your PAAM account at the time of return.

DCSS takes no responsibility for any delay in returning deposits caused by postal services.

When returning non-cross border (UK) deposits that were originally paid to DCSS via the online payment process; DCSS deducts 3.4% +20p rounded up to the nearest GBP to cover costs incurred.

When returning cross border (non-UK) deposits that were originally paid to DCSS via the online payment process; DCSS deducts the costs incurred rounded up to the nearest GBP; this cost varies dependant on the country of origin.

If you do not gain a position due to failing a PNC check your deposit will be returned in October.

If you pay a deposit and CANCEL at least 20 calendar days prior to the ESSID your deposit will be returned in October.

If you pay a deposit and CANCEL all positions applied for at least 56 calendar days prior to the ESSID of the first event applied for; subject to a £20.00 GBP administration fee you will be eligible for an early deposit return. Early deposit returns are processed on a monthly basis.

If you require a duplicate cheque to be sent this will be subject to a £10.00 GBP administration fee.

If you apply to work at more than one event; complete your shifts at one or more events; then CANCEL your position at any or all future events at least 20 calendar days prior to the next event's ESSID; your deposit will be returned in October.

If you apply to work at more than one event; complete your shifts at one or more events; then CANCEL your position at any or all future events less than 20 calendar days prior to the future event/s ESSID; DCSS will return a percentage of your deposit. This percentage will be calculated using the ratio EVENTS COMPLETED:EVENTS CANCELLED.

E.g. if you apply to work at two events, complete your shifts at the first event, then CANCEL the second event less 20 calendar days prior to the event's ESSID, 50% (after any online processing fees have been deducted) of your deposit will be returned in October.

If you apply to work at more than one event and do not sign in onsite for the first event by the ESSID and do not CANCEL at least 20 calendar days prior to the first event's ESSID; your deposit will be withheld and you will be blacklisted from future events.

You cannot swap an application between events.

DC Site Services Ltd - Terms and Conditions - Employment Rights Act

The following information is a statement of the Terms and Conditions of employment under the employment rights act 1996.

1. You are required to carry out your roles and responsibilities as detailed in the job description and position specification.
2. Any previous employment with DCSS or any other employer does not form part of a period of continuous employment. Each position is subject to a separate contract of service.
3. Your place of work will be the address of the event and is where you are required to work. Details will be given to you on CONFIRMATION of position.
4. Your employers address is the DCSS principal place of business.
5. You will be paid on the basis of an agreed rate per hour, shift, or event.
6. There are no enhancements to stated rates for Weekends or Public Holidays.
7. Staff are responsible for their own travel and accommodation expenses.
8. Provision of meals or allowances are not negotiable and are paid under the discretion of the company directors.
9. Your remuneration will be paid to you as agreed at the CONFIRMATION of a position. Payments are made in GBP using one of the following methods:

i) BACS to an account of the named individual member of staff;
ii) Cheque made payable to the named individual member of staff.

DC Site Services Ltd - Terms and Conditions - Hours of work

The hours of work are detailed in the specification for each position.

Your employment is for a fixed period linked to each position.

The DCSS working week commences on Sunday.

Shifts are 8 hours (excluding breaks) to 12 hours (including breaks) long; the time it takes you to sign-in and travel to and from your place of work is additional to your shift.

Entitlement for holiday only applies to individuals who have been agreed an employment contract longer than 13 weeks.

In the case of incapacity for work you will forfeit any offer of employment; any CONFIRMED positions; and receive no remuneration. This is due to the nature of the positions being for a fixed period.

DCSS does not operate any pension schemes to employees contracted for a fixed period.

Your employment contract is for a fixed term and expires at the end of each position.

Your employment and CONFIRMATION of position are temporary and may be withdrawn at any time due to any of the following reasons:

1. DCSS does not gain a contract of services at named event;
2. The named event does not take place or is cancelled;
3. You are in breach of the DCSS Terms & Conditions; DCSS Code of Conduct; DCSS Policies and Procedures; DCSS Client Rules and Regulations.

If you are dissatisfied with any disciplinary decision you should apply in the first instance to an Event Manager. You should make your application by speaking to the Event Manager who will document your conversation.

If you have a grievance about your employment you should apply in the first instance to a Company Director. You should make your application in writing to the DCSS principal place of business.

DC Site Services Ltd - Terms and Conditions - Working on and Access to Sites

All DCSS staff must camp within the crew area specified by the Event Manager.

All DCSS staff will be issued with an appropriate pass by the client of whom DCSS is providing a service. This pass will enable the wearer to access those areas relevant to the position and responsibilities allocated. When off-shift and where authorised by a License Holder this pass may be used to access and participate in the event's public activities under the Terms and Conditions of the License. Any pass allocated will remain the property of the License Holder at all times.

Any pass is a functional tool DCSS staff require to carry out their duties. Breaching any License Holders Terms & Conditions; Policies and Procedures; Code of Conduct; Rules and Regulations will also be a breach of your employment Terms and Conditions with DCSS.